Descrição da Função

Career Opportunity German-speaking Customer Consultant (Retention Line)

Location Lisbon (Hybrid or Fully Remote)


This role is ideal for candidates with experience in customer retention or sales who are confident handling negotiations and customer objections. Join an international team in Lisbon and deliver high-quality service while contributing directly to customer loyalty and retention results.

Your Responsibilities

Manage inbound calls from existing customers, including cancellation and contract change requests;
Apply retention strategies to understand customer objections and reduce churn;
Present tailored solutions, offers and commercial alternatives aligned with customer needs;
Ensure a consistent, professional and customer-focused experience throughout the interaction.

Your Profile

Native or fluent in German; English knowledge is a plus;
Previous experience in customer retention or sales roles is mandatory;
Strong negotiation skills and target-driven mindset;
Experience in a contact center environment;
Clear communication skills, resilience and problem-solving ability.

What We Offer

Permanent contract directly with the company;
Competitive base salary meal allowance;
Monthly German language bonus;
Performance, retention and attendance bonuses;
Flexible benefits package (Flex-ben);
Paid training with guaranteed performance bonus;
All necessary equipment provided;
Health insurance from day one;
Fully remote working model.

Apply now and join a structured project where commercial experience and performance are clearly valued.